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| Shipping & Returns |
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SHIPPING & DELIVERY
We endeavour to process your order within one working day of receiving it (See OPENING HOURS section under conditions of use) subject to availability of the product ordered.
We send all orders by first class post or parcel post.
Occasionally we may be out of stock of an item.
Although we endeavour to post your order within one working day of receiving it please allow up to 28 days for delivery.
All prices shown are in £ Sterling and are inclusive of VAT unless stated otherwise.
Prices will be the same as displayed on this site at the time that you place your order plus post and packaging (See our Post & Packaging Section) and are subject to our Terms & Conditions of Use.
For UK addresses
We endeavour to dispatch all items within one working day of receiving your order If an item is out of stock we will dispatch it within one working day of receiving it from our suppliers.
If you have not received your order or a communication from us within 28 days of placing your order please contact and advise us. It may be that the parcel has gone missing or your order did not reach us or was mislaid.
All reasonable steps are taken to ensure that products are in good condition when they leave our premises.
POST & PACKAGING
Postage is calculated based upon total item(s) weight.
We always obtain a proof of posting receipt, however goods are sent at purchasers risk.
If you would like your purchases insured please enclose an extra £3.00 with your order.
A separate quotation for postage & packing will be required for all orders with overseas delivery addresses.
RETURNS & REFUNDS
The House of Magic (UK) aim to offer you value for money with all the products that they sell.
With the many of our products you are buying the secret or secrets. These the products are sealed and labeled to protect the secret. You are able to examine these products as if you were purchasing the item in our store however once the seal is broken and the secret revealed we consider that these goods are used.
Other products (such as juggling clubs) do not carry the seal and warning notice however returns must still be unused and in a saleable condition.
If for any reason, you are not completely happy with your purchase, simply return it within 8 days of receiving it, unused and in its original packaging together with the receipt to The House of Magic (UK) .
When we receive the returned product we'll exchange it or offer you a full refund of the purchase price and that's guaranteed!
If you decide within 8 days of receiving your order that you would like to return an item purchased, you should return it in an unused condition at your own expense to The House of Magic (UK). We will then give you a full refund of your purchase price.
Some products are excluded from the 8 Day Money Back Guarantee. This will be clearly stated in the product description.
All House of Magic (UK) products are guaranteed against manufacturing defects.
We make all reasonable checks to ensure that when products leave us they are in good condition. If in the unlikely event that a product has got a manufacturing defect then return it to us within 14 days and we will replace the item and refund the carriage. Your statutory rights are unaffected.
Always read the instructions before using the product some are damaged easily if they are not
handled correctly.
DISTANCE SELLING REGULATIONS
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this web site, for a full refund. This does not apply to items personalized or made to your specification; audio/video recordings or software that you have unsealed, items that cannot be returned for hygiene reasons (earrings and cosmetics), perishable goods and periodicals.
To cancel your order you can e-mail us, or write to us (see contact us for details) within seven days of receiving your items, quoting your order number.
You must take reasonable care of items and must not use them.
Items should be returned to The House of Magic (UK) at your expense.
You may cancel an order for services in the same way, within seven days of the date of purchase, unless the services begin sooner. You may not cancel accommodation, transport or leisure services which occur on a specific date. The Distance Selling Regulations do not apply to financial and insurance services.
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